PATIENT RIGHTS AND RESPONSIBILITIES
The Australian Charter of Healthcare Rights specifies the key rights of patients and consumers when seeking or receiving healthcare services. ACT Endoscopy is committed to ensuring that the care you receive respects your rights as an individual.
You have the right to:
Receive safe and high quality care
Health professionals who are competent, skilled and considerate
Be treated with respect and dignity and have your ethnic, cultural and religious practices and beliefs respected
Be informed of and give consent to your treatment
- Be informed of options and costs
Be included in decisions and choices about your care.
Privacy and confidentiality of your condition, treatment and the information you provide
Comment on your care and have your concerns addressed promptly and properly
You have a responsibility to:
- Provide accurate information regarding your medical history
Be considerate of the needs and rights of other patients and staff
Accept responsibility for the payment of fees (as per your estimate of fees quote) which is payable on admission
Discuss any issues you don’t understand with the doctor before you consent to any procedure/treatment
Verbal and written feedback is encouraged and patient feedback forms are available throughout our facility.
Phone: 02 6232 4790
Fax: 02 6232 4141
It is always best to resolve your complaint with the facility. If you have tried this and are still unsatisfied, you can make a complaint to the Health Care Complaints Commissioner.